Return and Refund Policy

At Lila Tech Gear, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review our refunds and returns policy below.

1. Returns Policy

We accept returns within [3] days from the date of delivery, under the following conditions:

  • Unopened Products: Items must be in their original, unopened packaging to be eligible for a return.
  • Defective or Damaged Items: If your product is defective, damaged during shipping, or not as described, please contact us immediately to arrange a return or exchange.
  • Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and a brief description of the issue. We will guide you through the process.

2. Refund Policy

Refunds are available for returns that meet our return criteria (listed above). Refunds will be processed as follows:

  • Cash on Delivery Orders: For COD orders, a refund will be issued to the same address where the item was delivered, or in any other way agreed upon by both parties.
  • Processing Time: Refunds will be processed within [7] business days after the returned item is received and inspected.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Items that are not in their original packaging
  • Products marked as non-returnable on the product page

4. Exchanges

We currently do not offer exchanges. If you would like a different product, please return the item for a refund and place a new order for the desired product.

5. Shipping Costs

  • Return Shipping: You will be responsible for the return shipping cost unless the product was defective or damaged during shipping.
  • Original Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part.

6. Damaged or Incorrect Orders

If your item arrives damaged or is not the product you ordered, please contact us immediately. We will arrange for a replacement or full refund depending on your preference. You may be asked to provide photos of the damage or incorrect item to expedite the process.

7. Customer Service Contact

If you have any questions or concerns about your order or the returns process, please do not hesitate to reach out to our customer service team [email protected].