Shipping Policy
At Lila Tech Gear, we strive to deliver your orders quickly and safely. Below are the details of our shipping policy:
1. Shipping Destinations
We offer worldwide shipping to most locations. Please note that shipping times and costs may vary depending on the delivery address. If we are unable to ship to your location, we will notify you as soon as possible.
2. Order Processing Time
All orders are processed within [3] business days of receiving your order. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been shipped.
3. Shipping Methods and Delivery Time
We offer the following shipping options:
- Standard Shipping: Delivery time ranges from [7] to [10] business days depending on the destination.
- Expedited Shipping: Delivery time is between [15] and [30] business days, subject to the location.
We only offer cash on delivery.
Please note that delivery times are estimates and may vary due to circumstances beyond our control, such as customs delays or weather conditions.
4. Shipping Costs
Shipping fees are calculated based on the destination, package weight, and the shipping method selected at checkout. The total shipping cost will be displayed during checkout before you confirm your purchase.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the provided link to see its status and estimated delivery date.
6. Customs, Duties, and Taxes
For international orders, you may be subject to customs duties, taxes, and import fees, which are determined by your local government. These additional charges are the responsibility of the customer and are not included in the product or shipping costs.
7. Cash on Delivery (COD)
We offer Cash on Delivery (COD) as a payment option. You will pay for your order at the time of delivery. COD orders will be processed and shipped as usual, with payment collected upon arrival.
8. Lost or Damaged Shipments
If your order is lost, damaged, or delayed during transit, please contact our customer service team as soon as possible. We will assist you in resolving the issue. In the case of damaged goods, please provide photos of the items and packaging for a prompt resolution.
9. Customer Service Contact
If you have any questions or concerns about shipping or your order, please feel free to contact us [email protected].